Surrey Menus answers your phone with a friendly AI receptionist that takes collection and delivery orders, books tables and answers customer questions — then sends everything straight to a screen in your kitchen. Your staff stay on the food, not the phone.
The number below is a working AI receptionist set up for a demo takeaway. Ring it, order whatever you fancy, ask it awkward questions, change your mind halfway through. This is exactly what your customers would hear.
020 3816 1660Open 24 hours a day, 7 days a week. Calls charged at your standard UK landline rate. Nothing is cooked, delivered or charged.
Our AI picks up instantly in a natural voice — no hold music, no "press 1 for…".
It knows the demo menu, sizes, extras and prices. It takes your name, phone number and collection or delivery details.
Total, timing and address are repeated so nothing gets lost — just like a good member of staff.
Book a 15-minute call and we'll show you your practice order sitting on the kitchen dashboard — then build one for your own menu.
A ringing phone during the dinner rush is a lose–lose: answer it and the counter queue grows; ignore it and that customer orders from the place down the road. Surrey Menus takes the phone off your staff's plate entirely.
Most people won't ring back or leave a voicemail. They'll just open a delivery app and pay someone else's commission instead.
Every "what's in the mixed grill?" and "how long for delivery?" pulls someone off the counter, the pass or the till during peak service.
Noisy kitchens and a biro on a notepad mean wrong orders and refunds. Our receptionist reads every order back and writes it down perfectly, every time.
Built specifically for food businesses — not a generic call-answering bot. It handles the three things customers actually ring about.
Menu-aware ordering using your approved items, sizes, toppings and extras. Captures name, phone, delivery address and postcode, or a collection time. Reads the total back before confirming.
Party size, date, time, name and any notes — "window seat", "high chair", "it's a birthday". Bookings appear on the same dashboard as orders so front-of-house always knows what's coming.
Opening hours, delivery radius, minimum order, parking, whether you do halal or vegan, how long the wait is tonight. All from information you give it — it never makes things up.
Allergen questions, complaints and anything unclear are passed to your staff rather than guessed. The AI never gives allergen advice — your team does.
Forward all calls, or only the ones you miss or can't get to in time. Where your phone provider supports forwarding, nothing changes for your customers.
A PC, tablet or phone app shows every order and booking live. Staff tap Accept, the customer gets a confirmation, and nothing is cooked until you say so.
Your usual number. Calls forward to the AI instantly, or only after a few rings.
Greets by your business name, takes the order or booking, answers questions.
Items, extras, total, time and address confirmed with the customer.
Pops up on the kitchen PC or app with an alert. Optional email alert too.
One tap to accept or adjust. Customer gets a text confirmation. You cook.
Runs on any PC, tablet or phone in your business. Orders stay pending until a member of staff accepts them — so you're always in control of timings and capacity.
We build your receptionist around your menu, your rules and your personality — and because it's AI, changes take minutes, not weeks. Tonight's special, a new delivery zone, Christmas opening hours: tell us and it's live.
Front-of-house is busy seating, serving and clearing. The phone keeps ringing anyway.
Pizza, Indian, Chinese, kebab, fish & chips, burgers, Caribbean — if people phone you to order it, we take the call.
Simple monthly plans with a minute allowance to match how busy your phone is. Prices exclude VAT and are indicative pending your written quote.
It introduces itself honestly as your automated assistant, but speaks naturally and handles interruptions, changes of mind and background noise. Most callers simply place their order and get on with their evening. Phone the demo line and judge for yourself.
No. Where your provider supports call forwarding, you keep your existing number and choose whether to forward every call or only the ones you miss. We'll walk you through it during setup.
The AI never guesses allergen information. It takes the caller's details and question, flags it to your staff on the dashboard for a callback or transfer, and tells the caller a member of the team will confirm. Your legal responsibilities stay with you — we just make sure nothing gets missed.
We load your menu — items, sizes, toppings, extras, prices, meal deals — during setup. Afterwards you send changes to us (a photo of the new menu is fine) or update them in the dashboard, and the AI uses the new version straight away.
Any PC, tablet or smartphone with internet for the dashboard. Nothing else. If you'd like orders printed on a kitchen printer or pushed into your EPOS, we scope that separately.
Every order is read back to the customer and confirmed before it's sent, and your staff accept each one before it's cooked — so you have two checks before anything hits the pan. Call recordings and transcripts are available if there's ever a dispute.
Yes — multiple languages are available on the Plus plan and as an add-on to Pro. Tell us which languages your customers speak.
Typically within a week of receiving your menu and details. We'll test it with you on a private number before switching your calls over.
Contract length, notice period and cancellation terms are set out in your written quote before you commit — we'll be upfront about everything.
Tell us a little about your business and we'll come back with a quote and a date to get you live. Or just ring the demo line, then ring us.